It is a means of communication that Camiral Golf & Wellness makes available to all those defined groups with access to this channel. This channel can be used to send communications referring to any infractions that may exist in the work or professional context.

A series of categories have been defined to help classify the communications by area, thus facilitating their management and the completion of the data collection forms.

No, this channel is not intended to handle emergencies. In this case, please contact the authorities or emergency services.

Yes, the channel is open for different actors in the business environment to help detect breaches of regulations in a work or professional context. In any case, if it is a matter of complaints about the service offered, there are other channels available for submitting these complaints.

In the reporting process you can decide whether or not to disclose your personal data. If you decide not to do so, you will need to monitor the progress and resolution of the report through the ethic channel. The channel will provide you with a username and password to access the progress of the report. The channel is independent from the company and does not record IP information from where you connect.

The Compliance Department will communicate the acceptance of the complaint/enquiry within a term of no more than 7 days. The deadline for resolving queries will be a maximum of 90 days, unless the complexity of the case requires a justified longer period.

What is most important is to act in good faith and to have reason to believe that the reported facts are true. Camiral Golf & Wellness does not expect the whistleblower to investigate the facts. The Compliance Department is responsible for this function. If the investigation concludes that no infringement has occurred, and it is concluded that the notifier has acted in good faith, they should not fear any kind of retaliation.

Both the ethic channel and the reports are managed by the Compliance Department, with the collaboration, if necessary, of external experts. The members of the Compliance Department initiate the corresponding investigations. If it is considered necessary and does not involve a conflict of interest, the investigation is outsourced, both to the heads of departments involved in the management of the report and to external companies that provide support in this context. The persons involved in the investigation are also subject to the duty of confidentiality and the privacy policy.

Unfortunately, for security reasons, only the whistleblower knows their access code and password. If you lose either of them, you will not be able to follow up on the communication. This does not mean that the communication will not continue, but simply that you will not be able to see how it is progressing or provide more information if the company requires it.

The ethic channel works on an external platform, https://ithikios.com. Ithikios receives the reports and automatically sends them to the company for evaluation. Ithikios's servers are located in European data centres. Your data is encrypted to avoid risks of intrusion as much as possible.